Responsible Gaming Policy - Play Real Money Game safely at Rummy.com

Your Well-Being Matters

At Rummy.com, we care about you and want to ensure that you have a positive and enjoyable gaming experience. We're committed to providing a fair and reliable environment, and we're always working to enhance our platform with cutting-edge technology. To support your well-being, we have systems in place that promote responsible play and offer guidance if needed.

We're Here to Support You

We strictly prohibit underage gaming to ensure a safe and responsible environment.

We use cutting-edge technology to safeguard your information and ensure fair play at all times.

We offer tools to help you stay within your limits and play mindfully.

We provide resources and support to promote responsible gaming.

YourDost is an independent platform dedicated to supporting players by promoting responsible gaming habits. As a non-judgmental and confidential space, YourDost offers free counseling. Additionally, customer service professionals at Rummy.com are specially trained to address responsible gaming queries.

Let's Play Responsibly Together

Responsible Deposits

Only play with the amounts that fit your budget.

Entertainment Only

Rummy is a game meant for entertainment purposes only.

Skill Development

Take time & polish your skills. Check out Rummy Classroom Tutorials.

Deposit Limits

Set daily and monthly deposit limits and follow them consistently.

Scheduled Breaks

Take regular breaks from gaming, especially if you are on a losing spree.

Time Check

Keep a regular check on the time spent playing games.

Self-Exclusion

If you need to take a break, you can easily pause your account for a set period through the mobile app. It’s a great way to take control & manage your gaming experience responsibly.

EGF (E-Gaming Federation), a not-for-profit organization established under the Societies Regulation Act to regulate the online gaming industry in India and ensure a safe and healthy gaming environment where all players can enjoy gaming responsibly.

Frequently Asked Questions

What is responsible gaming?

Responsible gaming means having fun and staying in control while you play. It's about setting limits, managing your time and money, and recognizing when gaming is no longer enjoyable.

Why is responsible gaming important?

Responsible gaming helps you stay in control and keep the fun in gaming. It's about finding a healthy balance so you can enjoy playing without it negatively impacting your finances, relationships, or emotional well-being.

Where can I get help if I am a high-risk player?

You can contact us anytime using the “Contact Us” feature in our mobile app’s “Help & Support” section. Our customer support representatives will get back to you within 24 hours.

What steps does Rummy.com take to help high-risk players?

Players who show any signs of compulsive/problematic gaming behavior are automatically identified by our smart system and sent frequent nudges to take a break from gaming.

What are Deposit Limits? Can I set them?

All player accounts have predefined daily and monthly deposit limits set by default. You have the option to increase or decrease your deposit limits to suit your own budget. You can change your deposit limits by going to your “Profile” section through the mobile app.

What is Self-Exclusion?

Self-Exclusion is a feature that gives you the option to take a break from playing on the platform for a specific period of time. Once you choose self-exclusion, you won’t be able to play until the chosen time period ends. It’s a helpful tool for those who want to manage their gaming behavior and play responsibly.

What is YourDost?

What is the E-Gaming Federation?

What is a losing streak?

A losing streak happens when you experience more losses than wins in a session. It’s a common part of gaming and can feel frustrating but managing emotions during such periods is key to responsible play.

But keep in mind, even the most skilled players face ups and downs. At Rummy.com, our goal is to help you stay positive and keep enjoying the game, no matter the outcome.