Privacy Policy

Rummy.com respects your privacy and assures you that any information provided by you to Rummy.com will be protected and be dealt with according to this Privacy Policy and the applicable laws. To avail yourself of the services offered on Rummy.com (hereinafter referred to as the "Website/Mobile App"), you may have to provide certain information to us. This Policy delineates the procedure followed by Rummy.com to gather, use, store, disclose, and manage users' personal data. Rummy.com collects personal data only for the purpose of verifying user accounts, maintaining the accounts of users, completing transactions initiated by users, and for analyzing user behavior and requirements. Along with providing users with the most enjoyable online rummy gaming experience, we also build a relationship of trust with our users. Our commitment to protecting user data is based on the principles of transparency, fairness, accuracy, data minimization, integrity, and confidentiality.

Users’ personal data includes the following types of personal data or information:

1. Sensitive Personal Data

• Account password
• Financial information such as bank account, credit card, debit card or other payment instrument details.

2. Other Personal Information

• Name
• Email
• Date of birth
• Phone number
• Postal/Contact address
• PAN (as applicable)
• The IP address of your computer, browser type, and language.
• The date and the time of your accessing the Website/Mobile App.
• The address of the website that you may have used to link to our Website/Mobile App.
• Your photograph for the purpose of testimonials and other promotions.
• Any other information that is defined as “sensitive personal data or information” in law.

Consent to the use of Sensitive Personal Data and Other Personal Information

All users of Rummy.com consent to the use of their Sensitive Personal Data and Other Personal Information by Rummy.com for the purposes stated in this policy. We restrict access to personal user information to our employees, contractors, and agents, and only allow access to those who need to have such information to process it on our behalf.

Users are entitled to withdraw consent to the use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to support@rummy.com. Withdrawal of consent to use all or any part of Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right provided to the user to use the services provided by Rummy.com. Withdrawal of consent by users shall not restrict Rummy.com’s right to use Other Personal Information for the analysis of user data, subject to the condition that the Other Personal Information used in such analysis is not personally identifiable to any individual user.

Users’ providing photographs to Rummy.com for marketing purposes gives Rummy.com irrevocable rights to use them for all marketing purposes and it is solely Rummy.com's discretion to delete or not use them any further.

Rummy.com may also use software applications for Website/Mobile App traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of Rummy.com and other such purposes.

Consent to the use of cookies

A cookie is a small text file that uniquely identifies your browser.

You understand that when you visit the Website/Mobile App, cookies may be left in your computer/mobile phone/device. The cookies assigned by the servers of Rummy.com may be used to personalize your experience on the Website/Mobile App. Additionally, cookies may also be used for authentication, game management, data analysis, and security purposes.

Cookies may also be assigned by the advertisers of Rummy.com when you click on any of the advertisements, which may be displayed on any website, in which case such cookies are controlled by these advertisers and not Rummy.com.

Consent to email communication

When you register your email address on Rummy.com, you agree to receive email communication from Rummy.com, entities specifically authorized by Rummy.com, and other users. You also agree and acknowledge that when you use our referral program for referring someone, Rummy.com may send emails to the person referred by you on your behalf and the email headers will carry your email address as the address from which such emails are sent.

Rummy.com may also access and store such information relating to your contacts to send invitations and other promotions to them periodically.

Consent to telephonic communication

Any telephonic communication between you and our customer support staff may be recorded for the purposes of employee training and quality management, as well as a speedy resolution of your queries.

We take appropriate security measures to protect user data from unauthorized access and its unauthorized alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage and processing practices, and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store users’ personal data. Rummy.com has a comprehensive information security program and information security policies that contain managerial, technical, operational, and physical security control measures adopted by Rummy.com for the protection of Sensitive Personal Data and Other Personal Information.

Information gathered by Rummy.com is stored securely using several information security applications including firewalls. However, security is always relative and Rummy.com cannot guarantee that its security measures are absolute and cannot be breached. Any data transmitted over the internet is inherently exposed to security risks or threats. For instance, the security of information transmitted via chat or email might be compromised and such information may be used by others. Therefore, Rummy.com cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any users using the services of the Website/Mobile App.

When you register on Rummy.com, your account is protected by means of login information, including a username and a password, which is known only to you. Therefore, you must not provide your personal information to anyone whosoever: breach hereof constitutes violation of this Privacy Policy and may result in closure of your account in certain cases. If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify Rummy.com of the breach.

The Website/Mobile App may contain links to other websites. Such websites are governed by their own privacy policies, and Rummy.com does not exercise any control over them. It is your responsibility to read and understand the privacy policies of such websites when you visit them following links provided on our Website/Mobile App. You are advised to exercise caution in sharing any personal information with any third party that advertises on our Website/Mobile App: Rummy.com shall not be responsible for the information provided by you on or to third party websites.

Rummy.com has a policy of not sharing any personally identifiable information with anyone other than the entities specifically authorized by Rummy.com, which may include advertisers and sponsors of Rummy.com. However, Rummy.com may use information like your name, photo, login ID, and the state from where you are participating when announcing the results of any contests hosted on our Website/Mobile App. Such contests are further governed by their own terms and conditions, which will be available on the Website/Mobile App as and when such contests are hosted on the Website/Mobile App. Rummy.com conducts periodic analysis and surveys of the traffic to Rummy.com for market research and advertising purposes. Rummy.com reserves the right to share your registration information with Rummy.com-appointed market research and advertising companies or firms from time to time for the said purposes. Rummy.com may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.

Our Website/Mobile App and contests are meant only for persons aged 18 and above. If you are under 18 years of age, you are not permitted to use our Website/Mobile App. If you are a parent and/or guardian and believe that we may have inadvertently collected personal information from your child, you can notify us immediately by sending an email to grievanceofficer@rummy.com.

Rummy.com may share Sensitive Personal Data and Other Personal Information if sharing of such information is necessary

• to comply with legal processes or governmental requests;
• to enforce its Terms of Service and this Privacy Policy;
• for prevention of fraud;
• for issues involving information security, or
• to protect:
• your rights;
• rights of Rummy.com;
• rights of the general public.

These exclusions cover disclosing, under legal obligation, information about a particular user only who is named in the complaint raised with us.

Rummy.com confirms that this Privacy Policy is only a description of its operation regarding user information. This Privacy Policy is not intended to create, and does not create, any legal rights in your favor or in favor of any other person/party. Rummy.com reserves the right to change this Privacy Policy at any time without giving you prior notice. The liability of Rummy.com shall be limited to the removal of Sensitive Personal Data from the system of the Website/Mobile App and the removal of personally identifiable elements of the Other Personal Information. Notwithstanding anything to the contrary contained in this Privacy Policy and elsewhere, the aggregate liability of Rummy.com for all claims for damages pursuant to the provisions of services on the Website/Mobile App, including claims in respect to the violation of this Privacy Policy, shall be limited to the aggregate maximum amount of liability as provided in our Terms of Service. Your continued use of our Website/Mobile App constitutes your agreement to this Privacy Policy and any amendments thereof.

Users can write to us to get their Rummy.com account deactivated. Once an account is deactivated, the user will not be able to access the account on Rummy.com.

Users are entitled to delete their Rummy.com accounts, along with their personal information, by using the account deletion option provided on the Rummy.com app available on Google Play Store.

If you proceed with the permanent deletion of your account, you will lose access to Rummy.com and all the Services, including all user data and personal information associated with your Rummy.com account.

When you request the deletion of your data, we follow a deletion process that ensures that your data is removed from our servers. The deletion of your account and data from our active and backup systems may take time and sometimes there may be a delay as well. Please note that some user data may be retained for the purposes of security, fraud prevention, and regulatory compliance.

Rummy.com appoints Ms. Parul Gupta as its grievance officer. All complaints related to your account must be made to the grievance officer at grievanceofficer@rummy.com